Return Policy

Return Window

In the unlikely event that your order is delivered in damaged condition or is otherwise unsatisfactory, you may return the product unused and in the same condition as received — in its original packaging, along with the invoice — within the available return window. Returns initiated after this period will not be accepted.

This policy applies to domestic orders only.

Eligibility Conditions

To be eligible for a return, the item must be:

• In its original, unworn condition with all tags attached
• In the original packaging as received
• Accompanied by the original invoice
• Accompanied by all authenticity certificates (hallmark card, diamond certificate)

Items Not Eligible for Return

• Customised or made-to-order pieces (engraved, resized, or designed per your specifications)
• Earrings, for hygiene reasons
• Items that show signs of wear, alteration, or damage caused after delivery
• Items returned without the original invoice or authenticity certificate
• International orders (except where a defective product was delivered)

How to Initiate a Return

1. 1Raise a return request through your order in the customer portal. Additionaly email us at info@jcpluxepremium.com within the available return window from your billing date. Include your order number, a clear description of the issue, and photographs of the item and packaging. The more detail you provide, the faster we can resolve your case.
2. 2Our team will review your request and respond within 1–2 business days with return instructions and a pick-up date.
3. 3Pack the piece securely in its original packaging along with the original invoice, authenticity certificate, and all tags.
4. 4Our courier partner will collect the parcel from the address provided by you on the scheduled pick-up date. A receipt will be issued.
5. 5Once received, our quality assurance team will inspect the piece within 2–3 business days.
6. 6Upon approval, your replacemnet refund will be processed within 7–10 business days to your original payment method.

Replacement Option

If you would prefer to exchange a piece rather than return it, we are happy to help. You may exchange an eligible item for another piece of equal or greater value within the same 7-day window from your billing date. Mention your preference in your return request email and our team will guide you through the process.

Refund Policy

Information about refund timelines, payment methods, and deductions is covered in our dedicated Refund Policy.