Refund Policy

Refund Timeline

Once a return is inspected and approved by our quality assurance team, your refund will be credited to the original payment method within 7–10 business days. You will receive an email confirmation once the refund has been initiated.

Please note that while we process refunds promptly, the time taken for the amount to appear in your account depends on your bank or payment provider and may vary.

Refund Method

Refunds are always credited to the same payment method used for the original purchase — whether that is a debit card, credit card, UPI, or net banking. We do not issue refunds to a different account or in any other form.

Possible Deductions

If an authenticity certificate (hallmark card or diamond grading report) is missing at the time of return, a deduction equivalent to the cost of re-certification may be applied before processing the refund. In all other cases, refunds are issued in full for the item value.

When Refunds Are Not Applicable

A refund will not be issued in the following cases:

• The return request was raised after the 7-day return window from the billing date
• The item does not meet the eligibility conditions stated in our Return Policy
• The item is a customised, made-to-order, or non-returnable piece
• The return was for an international order not involving a defective product

Initiating a Return

To request a refund, you first need to initiate a return through your account. Refunds are only processed after the returned item has been received and inspected.