Privacy Policy

When you create an account or place an order, we collect your name, email address, phone number, and delivery address. This information is required to process and fulfil your order.

We collect payment method details (such as card type and last four digits) through our payment processor, Cashfree. JCPLuxe does not store full card numbers or CVV codes on our systems.

We may also collect browsing data such as pages viewed, session duration, and device information to improve your experience on our platform.

To process and fulfil your orders, and to communicate with you about them.

To send you transactional emails such as order confirmation, dispatch notifications, and delivery updates.

To manage your account, including saved addresses, order history, and wishlist.

To improve our platform based on aggregated, anonymised usage data.

We do not use your personal data for automated profiling or decision-making.

If you opt in during registration, you agree to receive promotional communications, including offers, discounts, new product launches, and marketing updates via email, SMS, phone calls, or other communication channels. Your personal information is used for these purposes only in accordance with this policy.

You may withdraw your consent at any time from your profile settings or by contacting us at info@jcpluxepremium.com Withdrawing consent will not affect transactional communications related to your orders.

We use session cookies to maintain your cart, wishlist, and login state. These are essential for the platform to function and are automatically cleared when you close your browser.

We may use analytics cookies to understand how visitors use our platform. You may opt out of analytics cookies through your browser settings or by contacting us.

We do not sell, rent, or trade your personal information to third parties.

We share limited data with trusted partners who help us operate the platform: our payment processor (Cashfree), our logistics partners (for delivery), and our cloud hosting provider. These partners are bound by confidentiality agreements and are permitted to use your data only as needed to perform their services.

All data transmitted between your browser and our platform is encrypted using SSL/TLS. We store personal data on secure, access-controlled servers.

While no system is entirely immune to risk, we take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

You have the right to access the personal data we hold about you, request corrections, or ask us to delete your account and associated data.

To exercise any of these rights, please email us at info@jcpluxepremium.com We will respond within 7 business days.

We retain your account and order data for as long as your account is active or as required by applicable law. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law (for example, for tax or legal compliance).

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed.

For any privacy-related questions or requests, please contact us at info@jcpluxepremium.com